Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you use selviorentha's financial optimization platform.
Information We Collect
At selviorentha, we collect several types of information to provide you with our income optimization services and educational resources. The information we gather helps us understand your financial learning needs and deliver personalized content.
Personal Information You Provide
- Name, email address, and contact information when you create an account
- Financial experience level and learning goals during registration
- Communication preferences and notification settings
- Feedback and survey responses about our educational content
- Information submitted through contact forms or support requests
Automatically Collected Information
- Device information including browser type, operating system, and screen resolution
- Usage patterns such as pages visited, time spent on content, and learning module progress
- IP address and general location data for security and analytics purposes
- Cookies and similar technologies to enhance your browsing experience
Important Note: We never collect sensitive financial account information such as bank account numbers, credit card details, or investment account passwords. Our platform focuses on financial education rather than direct account management.
How We Use Your Information
Your information helps us create a better learning experience and provide relevant financial education content. We use your data responsibly and only for legitimate business purposes.
- Delivering personalized educational content based on your financial learning goals
- Sending important updates about our services, new courses, and educational opportunities
- Improving our platform through analytics and user experience research
- Providing customer support and responding to your inquiries
- Ensuring platform security and preventing fraudulent activities
- Complying with legal requirements under Canadian privacy laws
- Creating aggregated, anonymous reports for business improvement purposes
We never sell your personal information to third parties or use it for purposes unrelated to our financial education services. Your learning progress and personal details remain confidential.
Information Sharing and Disclosure
selviorentha operates with transparency regarding when and how we share your information. We maintain strict controls over data sharing and only work with trusted partners.
Service Providers
We work with carefully selected third-party service providers who help us deliver our educational platform. These include:
- Cloud hosting providers for secure data storage and platform reliability
- Email service providers for course notifications and educational communications
- Analytics services to understand user behavior and improve our content
- Customer support tools to provide timely assistance
Legal Requirements
We may disclose your information when required by law, such as:
- Responding to valid legal requests from Canadian authorities
- Complying with court orders or regulatory investigations
- Protecting the safety and security of our users and platform
- Enforcing our terms of service or investigating policy violations
Your Privacy Rights
Under Canadian privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have specific rights regarding your personal information. We respect these rights and provide easy ways to exercise them.
Access and Correction
- Request a copy of all personal information we have about you
- Update or correct any inaccurate information in your account
- Review how your information has been used and shared
- Receive your data in a portable format if you wish to transfer it
Deletion and Withdrawal
- Request deletion of your account and associated personal information
- Withdraw consent for optional data processing activities
- Opt out of marketing communications while maintaining your account
- Request that we stop processing your information for specific purposes
How to Exercise Your Rights: Contact our privacy team at info@selviorentha.com with your request. We'll respond within 30 days and may need to verify your identity for security purposes. There's no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.
Data Security Measures
Protecting your information is a top priority at selviorentha. We implement comprehensive security measures to safeguard your data against unauthorized access, alteration, or disclosure.
Technical Safeguards
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Advanced encryption for sensitive data stored in our databases
- Regular security audits and penetration testing by third-party experts
- Multi-factor authentication for administrative access to user data
- Automated monitoring systems to detect and respond to security threats
Organizational Security
- Strict access controls limiting employee access to personal information
- Regular privacy and security training for all team members
- Background checks for employees with access to sensitive data
- Incident response procedures to handle any potential data breaches
- Regular review and updates of our security policies and procedures
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and comply with legal requirements. Our retention practices are designed to balance your privacy interests with our business needs.
Retention Periods
- Account Information: Retained while your account is active and for 2 years after account closure
- Learning Progress: Kept for 3 years to help you resume courses if you return
- Support Communications: Stored for 5 years for quality assurance and legal compliance
- Analytics Data: Aggregated data may be retained indefinitely after personal identifiers are removed
- Marketing Data: Deleted within 30 days of unsubscribing from communications
Automatic Deletion
We have automated systems in place to delete personal information when retention periods expire. You can also request immediate deletion of your information, subject to any legal requirements to retain certain records.
Cookies and Tracking Technologies
selviorentha uses cookies and similar technologies to enhance your experience on our platform. These tools help us remember your preferences, analyze usage patterns, and provide personalized content.
Types of Cookies We Use
- Essential Cookies: Required for basic platform functionality and security
- Preference Cookies: Remember your settings and customization choices
- Analytics Cookies: Help us understand how users interact with our content
- Marketing Cookies: Enable personalized content recommendations (with your consent)
Managing Cookies: You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some platform features. Essential cookies cannot be disabled as they're necessary for platform security and basic functionality.
International Data Transfers
While selviorentha operates primarily in Canada, some of our service providers may process your information in other countries. We ensure appropriate safeguards are in place for any international data transfers.
- All international transfers comply with Canadian privacy law requirements
- We use service providers that maintain adequate privacy protections
- Contractual safeguards ensure your information receives equivalent protection abroad
- We regularly review and audit our international service providers
- You have the right to know about and object to international transfers of your data
Updates to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, services, or applicable laws. We're committed to keeping you informed about how we protect your privacy.
How We Notify You
- Email notification for significant changes that affect your rights
- Platform notifications highlighting important policy updates
- Updated effective date clearly displayed at the top of this policy
- Archive of previous policy versions available upon request
Your continued use of selviorentha's services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, please contact us to discuss your concerns or consider closing your account.
Privacy Questions and Contact Information
If you have questions about this privacy policy or concerns about how we handle your personal information, we encourage you to reach out. Our privacy team is committed to addressing your inquiries promptly and transparently.
Email: info@selviorentha.com
Address: 11240 154 St, Edmonton, AB T5M 1X7,
Canada
Phone: +1 780 960 3729
For privacy-related complaints that we cannot resolve directly, you may contact the Office of the Privacy Commissioner of Canada.